ISTA MEMBERSHIP QUALITY / PERFORMANCE SURVEY 1996

摘要

In autumn 1996 the ISTA Secretariat conducted a survey among our members with the aim to find out how our members rate the quality of our services and how they judge their Association's performance. To my knowledge this is the first time in the ISTA history that it was tried to evaluate the Association's performance and whether or not ISTA serves its members best. There is a good reason for doing so: the tasks and the environment ISTA operates in change very quickly while resources get scarcer. It istherefore of greatest importance to meet our members' demands as efficiently and completely as possible. Besides suggestions and criticism expressed by individuals - which give some hints but are not representative for the whole Association - a survey is probably the best tool to assess our members' needs and where we stand in meeting these needs. It shall not be hidden that it also takes a bit of courage to make a survey and to get exposed to the judgement.