If you surveyed 100 outdoor power equipment dealers and asked them, "What is your biggest headache?" 90 percent would respond by saying their service department. If you then asked them, "Why is it your biggest headache?" they would give you a wide variety of responses, but, in most cases, they would have to do with the following two reasons: lack of control and low level of profit. "Service shop complaints" that we hear from dealers across the country include: 1) You can't make money because you can't find good help. 2) We can't charge enough to make money because of the shade-tree mechanic down the road that does part-time work and only charges enough to make some extra pocket money. 3) The manufacturers won't pay. enough to let us make money on warranty work.
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