Passengers' awareness and perceptions of way finding tools in a train station

摘要

This paper examines the passengers' way finding in a train station under normal and emergency conditions, with a particular focus on the passengers' understanding and rating of the location of emergency exit signs, emergency buttons, evacuation maps and the assembly area. A questionnaire survey of 1127 passengers in a train station in Melbourne, Australia, shows that respondents are not homogeneous in their perceptions and understanding of evacuation information, tools and procedure.