Simplifying data sharing - Polaris improves customer service and staff productivity

摘要

Polaris Industries is one of the world's largest manufacturers of all-terrain vehicles and the recognized leader in the snowmobile industry. Polaris' Victory motorcycle division, established in 1998, represents the first all-new, American-made motorcycle in nearly 60 years. Five separate groups within Polaris provide support to consumers, internal sales staff, and dealers, and the disparate call-logging systems did not share data. Polaris recognized the need to improve customer service and reduce redundant efforts to enhance productivity.