Mob tactics

摘要

Skills acquired during a career break often come in useful when you return to nursing. For many years I helped to run a playschool. I was always able to maintain my sangfroid, and even feign delight, when the children presented me with unsavoury offerings: 'A squashed mouse! How interesting!'These days I show appreciation when patients give metheir malodorous samples. Thank you very much. Yes, there are strange things floating in your urine specimen. How long did you say it has been in your handbag?'In my playschool days I became used to parents' unrealistic expectations: little Harry had to be an infant prodigy, despite all evidence to the contrary. Patients, too, can lose their grip on reality. Do they not understand that health professionals are actually human?