Offering a hybrid approach of data mining to predict the customer churn based on bagging and boosting methods

摘要

Purpose - Churn management is a fundamental process in firms to keep their customers. Therefore, predicting the customer's churn is essential to facilitate such processes. The literature has introduced data mining approaches for this purpose. On the other hand, results indicate that performance of classification models increases by combining two or more techniques. The purpose of this paper is to propose a combined model based on clustering and ensemble classifiers.