Predictive device for customer churn using Deep Learning and Boosted Decision Trees and method of predicting customer churn using it

摘要

The present invention relates to a customer departure prediction device for predicting whether a customer will leave from the service provided by the company, Customer departure prediction device according to an embodiment of the present invention, An input unit into which customer data is input; A pre-processing unit that pre-processes the customer data input to the input unit and classifies it into time-based pre-processing data and customer-based pre-processing data; The behavioral pattern is extracted using the classified time-based pre-processing data, the customer's statistical index is extracted using the classified customer-based pre-processing data, and the customer's departure is determined using the extracted behavioral pattern and statistical index. Predicting customer churn prediction unit; And an output unit which outputs a prediction result of the customer departure prediction unit.