GETTING REAL VALUE OUT OF LESSONS DATABASES: How to ensure lessons are learned, not just documented

摘要

It's important for organizations to gather and utilize past "lessons learned" but too often, critical details of lessons can be lost. Here, Alan Thompson of KBR Production Services, describes how his company employs prior work successfully. Gathering and making use of "lessons learned" is an activity carried out by many organizations with varying degrees of success. It's easy for organizations to lose focus on the learning part of the activity of lessons learned and instead concentrate on building a database, expending tremendous effort to load it up with "good things." They subsequently are surprised to discover these good things are not being used. Why should this be so?