Reuters, the financial information, news and technology group, has released findings of a research report commissioned from Gartner Consulting, which reveals that 86 per cent of financial institutions think collaborative technologies, such as instant messaging (IM), will have a significant impact on their industry over the next three years. The report is based on in-depth interviews conducted with senior IT executives in 28 of the world's leading financial organisations and Gartner's continuous research programmes covering the collaboration space and financial services sector. It finds that collaboration technologies have the potential to deliver huge advances in real-time communication and business processes. However, to achieve this financial institutions must think strategically about how they are used, an approach currently lacking in 70 per cent of the organisations surveyed.
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