Keeping clients happy can be interpreted in various ways. One of the privileges of being the editor of Foundry Trade Journal is that I am frequently allowed to visit companies-foundries and suppliers -and report on their activities in the magazine. Largely, I suppose, because foundries in particular vary greatly in size, their approach to running the business is equally diverse. There is, however, a thread of commonality that runs through the vast majority, the recognition that 'the Customer is King'.
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