Direct trainee observation: Opportunities for enhanced physician-patient communication and faculty development

摘要

The art of effective interviewing and communication skills has dwindled despite the fact that these skills are among the most critical elements of an effective physician-patient relationship (PPR). Enhanced PPR leads to a reduction in physician burnout, malpractice suits, and healthcare costs, meanwhile heightening the capacity to fully understand the patient's illness and concerns, which may be reflected in widely visible patient satisfaction web sites.