The concept of financial inclusion focuses primarily on poor and low-income citizens who may not be included in a country's formal banking system. Lacking bank accounts or credit/debit cards, these people generally cannot access formal financial support or credit, and tend to rely mainly on local moneylenders operating in informal financial systems. This article addresses the relatively new service of mobile banking (also known as M-banking or SMS banking), in which financial services are delivered through mobile phones. M-banking has the potential to make financial services more accessible to millions of poor people across the world.
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