Improved customer satisfaction Key result of ISO 9000 user survey

摘要

In October 2010, subcommittee SC 2, Quality systems, of ISO/TC 176, the technical committee that developed the ISO 9000 series of quality management system (QMS) standards, launched a major survey of existing and potential users of ISO 9001 and ISO 9004 in 122 countries. The objective was to understand user needs better, identify opportunities for improvement, and guide the long-term strategic direction of quality management.