A Visit to Davidsons Animal Feeds

摘要

"Our buzzword is consistency in everything we do. We focus on consistency of service for our customers, from the salespeople and from our drivers who see and interact with them. We need consistent quality from the mill and consistent nutrition from the products. We want our customers to know that, when buying from us, they get that consistency in service, quality and in value. Everything that we do, right across the organisation, we have to ask ourselves, 'This action I am about to perform, how doesthis add value to my customer' We are not looking to be the cheapest supplier, and hopefully we'll never be the most expensive - what we are looking for is consistent value."