Is instant messaging the future of workplace communication for oral and maxillofacial surgery?

摘要

Introduction With the increasing complexity of healthcare provision, communication and collaboration between healthcare providers is critical to deliver safe high-quality care. Huge advances have been made in health information systems in the 21st century, and most major institutions have adopted electronic medical records. However, these systems are primarily designed for computerised clinical documentation, and the communication technologies used in healthcare organisations have lagged behind. 3 Many hospitals continue to rely on traditional numeric pagers for standard communication, despite well-documented limitations and the resulting impact on healthcare quality. Bleeps mean that you have to stop what you are doing, find a phone and risk the caller not being there anymore. To many, this may seem ludicrous, as paging became an out-dated mode communication with the introduction of affordable mobile phones in the late 1990s.