Video Reference-It's Not Your Typical Virtual Reference: Video Reference Services for South Campus at the University of Nebraska at Omaha

摘要

The University of Nebraska at Omaha's Library expanded its reference services to an underserved area/curriculum at the Peter Kiewit Institute, a building on the University's South Campus. The Library chose videoconferencing to deliver library services to the Institute. This method included Web cameras, microphones, and Polycom software for a real-time interaction between the patron and librarian. The paper describes the planning process, hardware, software, problems, marketing, staff training, and ideas for future applications.