Applying systems cybernetics in the nuclear industry: programmes for optimising human performance

摘要

This paper describes the author's experiences in applying some key systems cybernetics ideas and methodologies to resolve difficult and complex issues in a typical technically based organisational context, which in these cases were in the nuclear industry. As such, they could be considered to be relevant examples for moving from well-established theoretical and academic developments to practical applications. The example applications described herein are the type of programmes which can be utilised to resolve contentious problems or issues, optimise human and organisational performance as well as reduce human errors during any of the myriad of goal-based activities being carried out in any kind of industrial or organisational context. The author also characterises the results and conclusions from these experiences and programmes carried out during his lengthy career in the nuclear industry, including key 'lessons learned'. In addition, a generalised framework of systemic principles and techniques is provided which he found to be most applicable in his organisational context and could be utilised in any organisational context.