Irish services users’ experiences of working with culturally diverse mental health professionals: a Grounded Theory study

摘要

This article presents the lived experience perspective of adult mental health (MH) service users of Irish origin receiving treatment from culturally diverse MH professionals. The current study applied Grounded Theory principles to explore the service users’ experiences of MH service and being treated by ethnically diverse professionals within it. The aim of the research was to focus on the quality of the therapeutic process. The project is based on nine comprehensive interviews exploring the service users’ experiences of their journey to recovery. Four core themes emerged: (1) treatment and recovery, (2) positive service attributes, (3) negative service attributes along with appreciation and (4) acceptance of cultural diversity. The subthemes of: positive, empowering therapeutic relationship with the service provider and trust in the expertise of the professional, regardless of the service provider’s nationality, pervaded through other issues. Initial apprehension of cultural difference in relation to e.g. language was among the findings encountered. This and other results in relation to the service users’ experience of cultural diversity among clinicians are discussed and suggestions for further research offered.