The Development of Indicators and Form of Knowledge Management in Production Management Case Study: Agricultural Machine Industry in the Northeast of Thailand

摘要

The objective of this research is to develop indicator form and utility of the knowledge management form in agricultural machine industry production management in the northeast of Thailand. The operating method start from indicators development in the knowledge management by studying documents and research papers to collect the indicators, selected the indicators by using group decision technique, evaluated the indicators priority by using Analytic Hierarchy Process (AHP), selected the indicators by Pareto's principle then developed form of knowledge management in production management by distribute the questionnaires to 87 enterprises in the northeast and then developed the forms by apply to 5 enterprises. Research result found that the indicators development by using analytic hierarchy process could reduce the indicators which start from 70 indicators to be 13 indicators. The knowledge management form consist of 5 procedures of the suitable knowledge management in production management which are to set the knowledge that necessary to the organization, knowledge testing, to create to collect and knowledge storage, knowledge teaching and to apply the knowledge, result testing. Success factors in the knowledge management consist of vision and clear policy of executive, staffs communication skill, to set the knowledge management team, organization's suitable culture and staffs work teaching skill. The developed forms have main 4 parts which are 1) factor of success 2) knowledge management process 3) effective production management tools 4) the indicators. The trial result found that 5 enterprises before studying the form get average point 34.03% after studying get 70.93% which calculate to be development point 40.92%. Result evaluation of form's suitability and ability by 13 experts get suitability point 4.40 and ability point 4.31 from full score 5 which be in the most agree level. The knowledge management form in production management will meet the success, the executives of the enterprises have to specify clear vision and policy to promote, support and pushing include to create good atmosphere to manage the knowledge and reward to staff that pay attention to be success in knowledge management and include to set operated team and to specify clear duty and responsibility.