Developing ADUN e-Community Portal for Community in Malaysia

摘要

ADUN e-Community Portal is a web portal that helps the community to voice out their complaints, dissatisfaction or opinion towards relevant government agency services in Malaysia. The main significance of this portal is to present an online access portal that supports back end management for enforcement authorities twenty-four hours daily. This portal provides services that community members can observe and interact about the progress of many troublesome complaints which distracting their district and state representative can supervise and take action towards particular government agencies that responsible in handling community's complaints. The services provided in this portal can enhance the way of relevant government agencies managed the complaint and state representative be more alert and responsible on each complaint that has been issued. This portal also indirectly will improve the relationship between the state representative and local community. The development of this web portal consists of nine modules. There are my profile, announcement, discussion, complaints, directory, message board, crime prevention tips, report and analysis. All of this module have different role and bring different benefit to the community. This paper will describe about these modules in details.