Health services should collect feedback from inpatients at the point of service: opinions from patients and staff in acute and subacute facilities

摘要

Objective: Point of service feedback (POSF) enables patients to give health services feedback about their experiences during or immediately after care. Despite the increasing use of POSF, little is known regarding patients' and staffs' opinions of this practice and whether they consider it acceptable or useful. The study aimed to determine patient and staff opinions regarding POSF.