Establishing and maintaining organizational trust in the 21st century

摘要

Recent corporate and academic scandals have led todecreasing levels of trust and confidence in many organizations. Whetherthe organization is a college or university, a government agency, a privatecompany or a public corporation, the establishment and maintenance oftrust is essential to both short-term success and long-term efficacy. Thisarticle deals with how managers and leaders can work to establish trust intheir organizations via such strategies as fostering behaviouralconsistency, behavioural integrity, sharing of control, effective communication and demonstration of concern for employees. Alsoincluded are strategies of maintaining and enhancing trust, how the levelof trust in an organization affects the individual as well as the entireenterprise, and the consequences of losing organizational trust.