DEALING WITH THE DISRUPTIVES

摘要

I was speaking at a conference on the topic of leadership recently and emphasising the cost of poor performance when, at the morning tea break, a business owner told me the story of his own experience of one employee who had cost his company a year of disruption and stress. He owned an insurance brokerage which had various branches around New Zealand and a head office in Auckland. The office manager at the head office had been a nightmare for years he told me. She was a bully; she terrified everyone, even the owner himself. He had tried speaking to her on numerous occasions about her behaviour, but rather than improving the way she treated people, being challenged actually made her behaviour worse. He decided to move the head office, lock stock and barrel, to another city because it was the only way he felt he could get rid of her. Imagine the momentous cost of that decision. So, in your business, if you have such a person, what is it really costing you? Consider: 1. Your time to coach the person. 2. The high turnover of staff who feel bullied or intimidated. 3. The low morale which usually leads to low productivity. 4. The high levels of sick leave. 5. The legal fees if you decide to go the 'warning' route. 6. The replacement costs of the people who decide to quit. 7. Your reputation as a business, because word quickly spreads.