Follow the law. Philosophies we should borrow from law enforcement.

摘要

Sometimes you have to step outside a problem to see the solution. Many EMS systems fail to do this when implementing their quality improvement (QI) programs. Often, these programs simply ensure everybody is doing what they're supposed to. There's no attempt to make system improvements or help employees become better at what they do. We need to look at the bigger picture. We can borrow two important models from law enforcement to help us work toward these larger goals. The first is derived from the concept of problem-oriented policing (POP). The idea, introduced by University of Wisconsin-Madison Professor Herman Goldstein, was based on a proactive response to crime. He believed law enforcement should examine and analyze recurring crimes in a community to potentially prevent or deter them in the future.