The structural relationship between TQM, employee satisfaction and hotel performance

Amin Muslim; Aldakhil Abdullah Mohamed; Wu Chengzhong; Rezaei Sajad; Cobanoglu Cihan

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The structural relationship between TQM, employee satisfaction and hotel performance

机译：TQM，员工满意度和酒店性能之间的结构关系

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摘要

Purpose - The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance.

机译：目的 - 本文的目的是调查全面质量管理（TQM）和员工满意度和酒店性能之间的结构关系。

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来源
《Theoretical and Experimental Plant Physiology》 |2017年第4期|共23页
作者
Amin Muslim; Aldakhil Abdullah Mohamed; Wu Chengzhong; Rezaei Sajad; Cobanoglu Cihan;
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作者单位

King Saud Univ Dept Management Coll Business Adm Riyadh Saudi Arabia;

King Saud Univ Dept Management Coll Business Adm Riyadh Saudi Arabia;

Univ Int Business &

Econ Sch Publ Adm Beijing Peoples R China;

Univ Teknollogi Malaysia Int Business Sch Kuala Lumpur Malaysia;

Univ South Florida Sarasota Manatee Coll Hospitality &

Tourism Leadership Sarasota FL USA;

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原文格式 PDF
正文语种 eng
中图分类植物生理学;
关键词
Total quality management; Malaysia; Employee satisfaction; Hotel performance;

机译：完全质量管理;马来西亚;员工满意;酒店性能;

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1. The structural relationship between TQM, employee satisfaction and hotel performance [J] . Amin Muslim, Aldakhil Abdullah Mohamed, Wu Chengzhong, International Journal of Contemporary Hospitality Management . 2017,第4期

机译：全面质量管理，员工满意度和酒店绩效之间的结构关系
2. Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance [J] . Chen Z., Sun H., Lam W., The international journal of human resource management . 2012,第3a4期

机译：中国酒店员工面带笑容：工作满意度，倦怠和管理支持在情感劳动与绩效之间关系中的作用
3. Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance [J] . Ziguang Chena Hongwei Sunb Wing Lamc Qing Hub Yuanyuan Huoa, Jian An Zhongd* The International Journal of Human Resource Management . 2012,第4期

机译：中国酒店员工面带笑容：工作满意度，倦怠和管理支持在情感劳动与绩效之间的关系中的作用
4. A study on the relationship mechanism between institutionalized management and employee satisfaction in hotel companies [C] . Tao Xiaolong, Qiaoran Wang Wanqing Lv IEEE International Conference on Granular Computing . 2013

机译：饭店公司制度化管理与员工满意度的关系机制研究
5. Hotel employee perceptions of management practices and customer satisfaction and their relationship to learning and performance orientation. [D] . Pandit, Ravindra Vinayak. 2001

机译：酒店员工对管理实践和客户满意度的看法，以及它们与学习和绩效导向的关系。
6. Structural Relationship among Physical Self-Efficacy Psychological Well-Being and Organizational Citizenship Behavior among Hotel Employees: Moderating Effects of Leisure-Time Physical Activity [O] . Ji-hoon Kang, Yun-ho Ji, Woo-yeul Baek, 2020

机译：酒店员工身体自我效力心理幸福和组织公民行为之间的结构关系：休闲时间体育活动的调节效果
7. Chinese hotel employees in the smiling masks: roles of job satisfaction, burnout, and supervisory support in relationships between emotional labor and performance [O] . Chen Z, Sun H, Lam W, 2012

机译：中国酒店员工面带笑容：工作满意度，倦怠和管理支持在情感劳动与绩效之间的关系中的作用

The structural relationship between TQM, employee satisfaction and hotel performance

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