Though the term "customer service" has existed for years, it has recently undergone an evolution due to the increasing prevalence and importance of technology. Previously, companies worked on a nine-to-five schedule, five days a week and mostly only communicated by phone. In today's world, companies can operate 24/7 and are contacted by not only phone, but also digitally through email, social media and online Live Chat features. While technology in the past, such as lethargic automated answering services, only inhibited the customer service experience, modern digital services aim to streamline and enhance these experiences.
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