Communication Among Team Members Within the Patient-centered Medical Home and Patient Satisfaction With Providers The Mediating Role of Patient-Provider Communication

摘要

Background: The Patient-centered Medical Home (PCMH) uses team based care to improve patient outcomes, including satisfaction. The quality of patients' communication with their primary care providers (PCPs) is a key determinant of patient satisfaction. A shift to team-based care could disrupt the therapeutic relationship between patients and their PCPs and reduce patient satisfaction if communication and coordination among primary care team members is poor. Little is known about the relationship between intrateam communication within a PCMH and patient satisfaction with PCPs, and whether patient-provider communication might mediate this relationship.