Companies that treat their hourly workforce the same as their office workers have lower turnover and more satisfied employees. Why we have chosen to value one set of workers over another has always been a mystery to me. Every job in a company provides value and contributes to the success of the company. I was at a conference years ago and one of the division presidents at Toyota said that in his opinion the most important person working at the manufacturing plant certainly wasn't him; it was the person installing brakes on the cars.
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