Enhancing human performance reliability in aircraft pushback operations

摘要

Purpose - The purpose of this paper is to investigate the aircraft pushback operations to predict andmanage human errors, particularly those associated with the complex team work of carrying out thepushback operation. This should improve air ramp operations reliability.Design/methodology/approach - The study applied the human reliability assessment "Systematic HumanError Reduction and Prediction Approach" that involved a total of 60 semi-structured interviews with practicingexperts. Past ramp accident reports were also reviewed to provide more in-depth insights to the problem.Findings - Some of the key performance reliability-degrading errors identified relate to some frequentcritical technical inabilities within the team of headset operator and tug driver, as well as the vulnerable intra-team communications. Several best practices were similarly identified.Practical implications - Based on its findings, this study proposes a new technological concept that canhelp enhancing safety of aircraft pushback operations. This should enhance reliability of aircraft groundhandling and improve aircraft availability. It also provided a generic methodological approach to improvesafety-critical operations within high-risk industries.Social implications - This study responses to the increasing trend in ramp accidents worldwide.Originality/value - The research conducted to date in this area is still quite limited compared to that offlight and aircraft maintenance safety. The relevant existing studies focus more on ramp safety holistically,and do not go into the details of how safety and reliability of a ramp operation can be improved. The currentpaper aims at filling this gap.