Future workplace organisation: how digitisation affects employees' job satisfaction in agile workplaces

摘要

Agile project management uses more digital online tools and methods to replace traditional and offline forms of project management. Agile methodologies have also claimed to make employees more productive and satisfied than those under traditional methodologies. Despite its increasing popularity, discussions about the effects of digitisation on employees' job satisfaction in agile workplaces are scarce. Following a case study design, this study fills this gap in the literature by analysing the IT department of a marketing consultancy firm. By verifying the presence of five core job characteristics, namely, skill variety, task identity, autonomy, task significance, and feedback, which are based on the job characteristics model by Hackman and Oldham, we draw conclusions about the satisfaction of employees in a digitised agile workplace. In doing so, we introduce two new elements to the model, location independent access and workplace communication, which help to understand the effect of digitisation on future workplaces accurately.