Pet peeve? Pet lover? What's best for a shop?

摘要

Back in my newspaper days,the editors who chose content for the front page often debated into the night as to what stories and photos should lead that day's edition.When news was light or the options limited,we all agreed on two things: Babies and pets.Feature one of them in the paper,and everyone smiles.That flashed back to me as I was watching our most recent live-stream event,”Service Sales Skills Comput-ers Cannot Perform,”featuring our outstanding reporter,Kathy McCar-ron,and our longtime automotive ser-vice columnist,Dan Marinucci.If you haven't watched it,be sure to catch it on our website,under the events/lives-tream tab.The last question to Dan,submitted by a viewer,was this:”Do you recommend a friendly pet in the shop to ease a customer's apprehension?”Kathy reminded Dan of shops she has visited where cats wandered freely among the customers in the waiting room.