NHS24 faces radical overhaul

摘要

NHS24 must find ways to reduce the use of "call-back",according to an independent review of the service published last week.The report concludes that a radical overhaul of the way in which NHS24 Scotland's equivalent of NHS Direct contributes to unscheduled care is needed.It gives two reasons for this: first,the role of NHS24 has changed dramatically since its original blueprint was written in 2001 and,second,some of the operational procedures in place since then have not stood up to the pressures of reality.