'Momma' keeps workers in line, inspired: 'Positive force of nature' says next goal is to make Ford store No. 1

摘要

Carolyn Cross' business savvy has carried her to success in the macho world of Texas car dealerships. Cross, 67, is the general manager of Joe Myers Ford-Lincoln in Houston. But to the store's 200 employees, her everyday title is Momma. The moniker is spot on, not sexist, she says.