Understanding t-government progress and issues: a case study of a United Kingdom local authority

摘要

Purpose - This paper reports the findings from an empirical analysis of stakeholder opinions relating to t-government within a United Kingdom local authority. These t-government initiatives are related to a national drive for the implementation of t-government from the UK Central Government. The aim of this paper is to gain insight, knowledge and understanding into important issues relating to t-government from a single case study, senior executive, decision making and user perspective, and to develop a framework for t-government. Design/methodology/approach - The paper utilises an interpretive exploratory case study research via structured interviews with senior and strategic executives in the case study organisation. Findings - A conceptualised framework for t-government is extrapolated from the issues raised in the case study, to assist with the t-government initiatives for UK public sector and elsewhere. Research limitations/implications - The paper is a single case study, not generalisable, but may be generally useful (Walsham). Practical implications - The paper extrapolates lessons learnt, framework and options for successful t-government deployment, from a senior executive user perspective. Social implications - Social inclusion is an important and current issue and is discussed in context of the case study. Originality/value - The paper brings together the literature, recent discussions within enterprise, United Kingdom Central Government, public sector and t-government, together with an exploratory empirical public sector case study from a senior user perspective. The aim is to inform theory and practice.