Organizational Cross-Cultural Competence: Approaches to Measurement

摘要

The present study was designed to assess the viability of developing quantitative measures of cross-cultural competence as an emergent organizational-level construct using samples of military organizations. Cross-cultural competence has predominantly been discussed as an individual-level construct but has not been extensively assessed as an organizational-level phenomenon. A synthesis of the cross-cultural competence, organizational intelligence, and multilevel analysis literatures was used to construct a theoretical basis for organizational cross-cultural competence and the development of quantitative measures of the construct. Based on this synthesis, three strategies were identified for assessing cross-cultural competence at the organizational level of analysis. Three studies were conducted to test these three strategies, each of which was supported empirically through the successful generation of interpretable organization-level scales and subscales. In a fourth study, each of the organization-level measures developed in Studies 1, 2, and 3 was found to be related to organization-level indices of organizational climate, perceived organization effectiveness, and cohesion.