Successful Shippers Focus on Long-Term Partnerships

摘要

In a marketplace tight on capacity, now more than ever, smart shippers look for ways to build strong, long-term relationships with their carrier partners. But what are the characteristics they look for in such a relationship? NASSTRAC's Carrier of the Year awards program, a way for its shipper members to recognize top-performing carriers they work with, is based upon shippers rating their carrier partners in five key performance areas that are critical to a long-term relationship: Customer Service: Shippers continue to find ways to keep their supply chains streamlined and well-optimized. Reliable service, just-in-time and on-time deliveries continue to be critical - elevating the importance of service by their providers. Operational Excellence: Shippers see their carrier's operational strengths as a way to strengthen their own supply chain competitiveness. Operational excellence offers carriers an opportunity to increase quality, reliability, flexibility, speed to market and value on behalf of their customers.