Focus on Customers: The next big thing in global logistics is less 'what' and more 'who' as supply chains become more customer centric

摘要

Ask anyone what the "next big thing" in global logistics will be and guaranteed there will not be unanimous opinion. Nevertheless, there are several forward-moving ideas in motion, and nearly all of them do focus around the idea of a customer-centric supply chain that delivers the goods in ways that completely meet customer expectations. In a majority of cases, this requires an intermodal approach to transportation. From a logistics standpoint - as well as an over-arching supply chain strategy - this approach can deliver quality and timeliness to customers, regardless of which channel they choose (e-commerce, brick and mortar store, etc.).