What to do when your clients complain online: Experts offer solutions to negative online reviews, reputation smears, plus strategies for rebuttal

摘要

National Report — No matter how effective, careful or sensitive a veterinarian tries to be, somebody is going to complain. People complain about price, cleanliness, the receptionist or the staff. They might say the doctor flirted with their spouse. They might complain that the doctor didn't take enough time with the patient or that the doctor never saw the client. They might even blame the doctor for their pet's death.