Transport for London travels the extra mile to strengthen the mental resilience of its workforce: Absence drops significantly following award-winning e-learning

摘要

Purpose: The purpose of this paper is to describe an award-winning course on mental resilience, developed by digital-learning and communication specialist Saffron Interactive, for Transport for London. Design/methodology/approach: Explains the reasons for the training, the form it takes and the results it has achieved. Findings: Reveals that the course has delivered a ￡7.8 million return on investment by reducing paid absences by an average of one day per worker per year. Practical implications: Demonstrates that: 76 percent of learners applied the suggestions and techniques recommended in the course for building resilience; 85 percent found the scenarios used in the course to be realistic or could personally relate to scenarios used; more than 80 percent enjoyed taking the course and felt that it was a valuable investment of their time; and 70 percent of staff implemented the items that they put in their "resilience basket". Social implications: Comments that the course tackled taboos around stress, depression and anxiety and helped to change TfL's culture for the better. Originality/value: Gives the inside story of a highly successful course designed to strengthen mental resilience among TfL's 27,000 employees.