How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction

Gareth Bell

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How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction

机译：Skillsoft如何保持学习曲线的领先地位：内容，服务和经验对于客户满意度至关重要

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You have been with Skillsoft UK for almost 14 years, and have vast experience in the learning industry. How have your customers' expectations changed over the years?

机译：您已经在Skillkill UK工作了14年，在学习行业中拥有丰富的经验。多年来，您的客户的期望如何变化？

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来源
《Human resource management international digest》 |2013年第6期|共3页
作者
Gareth Bell;
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原文格式 PDF
正文语种 eng
中图分类 20.957;
关键词
Learning and development Elearning; Technology; Mobile learning; Social collaboration; Customer service; Training; Learning; Development; Customer service managemen;

机译：学习与发展电子;技术;移动学习;社会协作;客户服务;培训;学习;发展;客户服务管理;

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1. How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction [J] . Gareth Bell Human resource management international digest . 2013,第6期

机译：Skillsoft如何保持学习曲线的领先地位：内容，服务和经验对于客户满意度至关重要
2. Customer satisfaction with bank services: The role of cloud services, security, e-learning and service quality [J] . Li Feng, Lu Hui, Hou Meiqian, Technology in society . 2021,第Feba期

机译：与银行服务客户满意度：云服务，安全，电子学习和服务质量的作用
3. Online service quality dimensions and their relationships with satisfaction A content analysis of customer reviews of securities brokerage services [J] . Zhilin Yang, Xiang Fang International journal of service industry management . 2004,第3a4期

机译：在线服务质量维度及其与满意度的关系对证券经纪服务客户评论的内容分析
4. Towards the investigation of the effect of customer satisfaction and customer experience on behavioural intention in mobile telecommunication services in Australia [C] . Hassan Shakil Bhatti, Ahmad Abareshi, Siddhi Pittayachawan International Conference on Research and Innovation in Information Systems . 2017

机译：调查澳大利亚移动电信服务中客户满意度和客户体验对行为意图的影响
5. Beyond service quality and expectation: The critical impact of emotions and service experience on customer satisfaction. [D] . Tu, Rungting. 2004

机译：超越服务质量和期望：情绪和服务体验对客户满意度的关键影响。
6. The impact of e-service quality and customer satisfaction on customer behavior in online shopping [O] . Paulo Rita, Tiago Oliveira, Almira Farisa 2019

机译：电子服务质量和客户满意度对在线购物中客户行为的影响
7. Creating Library Services with Wow! Staying Slightly Ahead of the Curve [O] . Sweeney Richard T. 1997

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How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction

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