From NHS Choices to the integrated customer service platform

摘要

In 2013 the NHS Commissioning Board launches its new integrated customer service platform. The new service utilises the full range of channels (web, telephone, apps etc) to provide access to information to support transparency, participation and transactions. Digital health services have proven benefits in informed choice, shared decision making and patient participation. ? 2013 The authors. Health Information and Libraries Journal ? 2013 Health Libraries Group.