Methodology of fuzzy usability evaluation of Information systems in Public administration

摘要

This paper suggests methodology of usability evaluation of information systems in public administration based on fuzzy logic theory. The first part of this paper is devoted to the problem formulation. The following parts of this paper formulate the methodology of usability evaluation aimed to public administration information systems. The authors introduce new ways how to evaluate the user interface with help of vague terms. Fuzzy Usability Evaluator -an application that is able to operate with the vague nature of evaluating is also introduced.