Cancer is the easy part

摘要

The most difficult part of a tough diagnosis is telling the client. But if you view communication as a procedure you can master, your words become medical tools as well as bond-builders with pet owners. Amiddle-aged couple presents to my clinic with an older dog to discuss therapy options for an oral tumor. The man stands across the exam room, arms folded across his chest. It's clear that he doesn't like what he's hearing. I notice his skepticism and address it directly. "It seems you may have some concerns with what I'm describing," I say. "Can I ask what your thoughts and concerns are?"