Client Support Programme takes asset management to a new level

摘要

Throughout nearly 60 years involvement in the valve actuation and flow control industries, Rotork has recognised that in order to be successful it must also be committed to the success of its customers. As a part of this philosophy, maintenance and customer support have played very important roles. The company invests heavily to develop a best in class global Site Services operation, providing every customer with a local source for maintenance, repair and upgrade services as well as expert advice and training. Now, the introduction of the Rotork Client Support Programme builds on Site Services' experience to deliver an enhanced, fully focussed and even more comprehensive offering, incorporating an asset management service. The programme makes it easier and more convenient for operators to identify and access the specific services that they need to improve the reliability, availability and performance of their plant assets. The service enables clients to minimise the risks of maintenance, repair and obsolescence by offsetting them against a fixed price investment that is tailored to specific requirements. Phil Burness, Rotork's Site Services Director, who has invested decades of practical site maintenance experience into the creation of this innovative programme, takes up the story.