Communication = ComplianceImproving communication skills can lead to better client compliance—and higher profits

摘要

If communication is an art, then communicating effectively with clients who are worried about their animals is a science.It may not be enough to know what is wrong with an animal and relay the appropriate treatment to the client. It may take a special effort to make your recommendations resonate with clients or deliver those health care recommendations effectively—a little softness and visible compassion go far in convincing clients to get needed treatment for their pets.