Total Quality management programmes at smaller manufacturers: benchmarking techniques and results

摘要

This article examines the Total Quality Management (TQM) practices employed by the smaller manufacturing firms in American industries and the results of those practices based on the data collected through a survey of APICS member firms. It aims to provide a benchmark of TQM practices for other smaller manufacturers to use. The result of the study should interest managers/ policy-makers in small manufacturing firms trying to implement TQM.