In today's cutthroat automotive service marketplace, smart tire dealers and service shop operators implement and maintain effective customer call-back programs. This is an invaluable quality control measure and a major step toward exceeding customer expectations. Or, to put it another way, a call-back program is another form of inspecting what you expect. For instance, do you expect your service personnel to fix vehicles correctly the first time and create loyal customers? If so, then calling customers back to verify the results tells you-promptly-if you're achieving that goal.
展开▼
