Managing resistance to change: the social worker's role in case management.

摘要

From time to time in my responsibilities as a medical social worker, I become involved with a "complicated" case. Translation: a case was referred to the social worker to intervene and "fix" the problem because no one else knew what to do with the client or the issues surrounding the client. Necessity is the mother of invention, so when all else failed, that was my cue to be creative.