Tools of the Trade-Quality cost auditing How to 'talk money' and speak the language of senior management

摘要

You might get the impression that senior management tend to think of everything in terms of money which means that if you want to be taken seriously you have to talk money too. Carrying out a quality cost audit is a good idea if change is in the wind; anything that is not tied to products and sales can be a walking target so knowing your financial worth is very useful. A further benefit is that when you can see how much activities cost, you can change the overall quality process to increase value and reduce costs.