'To process map or not to process map?' is a pressing question on the quality professional's lips this year. With the deadline to ISO 9001:2000 fast approaching, many companies are debating the merits of using process maps as a way to make their businesses more effective. In a recent survey conducted by Triaster on process mapping, 79 per cent of quality professionals felt that the move towards greater business efficiency was driving the need to map processes. Quality professionals are looking to process mapping to improve company wide processes, facilitate information sharing to support front line services and help the organisation deliver better services. Seventy-eight per cent of quality professionals wanted process mapping to increase the effectiveness of their organizations while 49 per cent want them to improve the bottom line.
展开▼
